Min Wang

1. why the voltage so low when I received the battery? When you received the battery, the battery was set in storage mode, the battery voltage should be 0V~13V, you need to give it a charge, the battery would be reactive, once battery be reactive, the voltage should be back to normal, around 13V. Please note, your charger should be has DC 14V~15V output, if the battery charger is too low, under 14V, it probably cannot reactive the battery from storage mode, we would suggest you choose...

1. why the voltage so low when I received the battery? When you received the battery, the battery was set in storage mode, the battery voltage should be 0V~13V, you need to give it a charge, the battery would be reactive, once battery be reactive, the voltage should be back to normal, around 13V. Please note, your charger should be has DC 14V~15V output, if the battery charger is too low, under 14V, it probably cannot reactive the battery from storage mode, we would suggest you choose...

1. why the voltage so low when I received the battery? When you received the battery, the battery was set in storage mode, the battery voltage should be 0V~13V, you need to give it a charge, the battery would be reactive, once battery be reactive, the voltage should be back to normal, around 13V. Please note, your charger should be has DC 14V~15V output, if the battery charger is too low, under 14V, it probably cannot reactive the battery from storage mode, we would suggest you choose...